AI can improve customer experience and services, but not at the cost of accuracy
- Posted on May 29, 2025
- By Financial Express
- 1 Views
AI can improve customer experience and services, but not at the cost of accuracy
An IBM survey reveals that 94% of CIOs use AI in line-of-business functions, with over 50% expecting widespread usage by 2025 across IT (71%), supply chain (68%), and product development (67%).
