‘AI was listening’: Bajaj Finance reveals bots collected call data to drive 10% of all loans

The company said this is already changing what it can sell to customers. It disclosed that “text to data conversion happened for 5.2 lakh customers” and that the exercise generated “100,000 new offers” that were previously unavailable. In simple terms: Bajaj Finance is mining its own voice and text interactions at scale, and using that to expand credit offers.