Airline’s New “Customer Of Size” Policy Sparks Backlash

It requires plus-sized travelers to “proactively” buy an additional seat and states that the airline can decide “in its sole discretion” who must purchase the extra seat, citing customer safety and comfort as justification. On March 6, Jessica Skinner was stopped by a Southwest agent when she was flying from Tampa to Austin-Bergstrom International Airport. The discussion with the Southwest supervisor caused her to miss the deadline to check her bag.