Commentary: My travel nightmare made me realize that self-service culture is capitalism’s greatest con
- Posted on January 19, 2026
- By Los Angeles Times
- 2 Views
Commentary: My travel nightmare made me realize that self-service culture is capitalism’s greatest con

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but because the work has been shifted, via computers, directly onto the consumer.