General Motors CEO responds ‘to every single letter that I get'—why that’s a good leadership strategy, according to experts
- Posted on January 23, 2026
- By CNBC
- 3 Views
General Motors CEO responds ‘to every single letter that I get'—why that’s a good leadership strategy, according to experts
General Motors CEO Mary Barra replies to positive and negative letters from customers. Experts say similar practices can build relationships and encourage engagement at work.
