High Court orders Air India to compensate passenger for discomfort caused by in-flight meal

A passenger discovered a strand of hair in his Air India meal, which caused stomach discomfort. The Madras High Court upheld Air Indias negligence despite the food being prepared by an external caterer, reducing the compensation to ₹35,000 due to insufficient evidence of serious injury. The ruling underscores airlines responsibility for the quality and safety of onboard services.