‘Hopefully I won’t break anything’: Bill Gates takes on a day in customer service at his daughter’s startup

Bill Gates recently joined the customer service team at Phia, a fashion-tech startup co-founded by his daughter Phoebe Gates and her Stanford classmate Sophia Kianni. In a LinkedIn post, he explained that working directly with users is the best way to understand how things function. The move has triggered wider conversations about leadership, echoing similar actions by other CEOs like Ubers Dara Khosrowshahi. While Gates chose not to fund the startup, he continues to support his daughter in other ways.