How did Westpac let a $44 mortgage snafu become a PR disaster?
- Posted on February 17, 2026
- By The Age
- 11 Views
How did Westpac let a $44 mortgage snafu become a PR disaster?
The customer made a small, understandable error, but the bank’s response was a tour de force of calamitous box-ticking and bureaucratic decision-making.
